Improving Customer Experience Through SOA and Web 2.0

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British Telecom Openreach Portal is one of new breed open-source portal platforms that have embraced new and futuristic technologies to provide an unparallel service to their customers. Sajindra Jayasena, an experienced Enterprise architect who is currently senior software architect at Virtusa UK and lead technical architect of BT's Openreach Portal Program, will examine how the SOA and Web 2.0 technology based platform developed in Openreach Portal, by wiring up the existing rigid flows and deploying them for execution through web and web service interfaces real-time and zero down time, gave the power to end users to define their own services and flows.

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Source: www.sys-con.com